(214) 414 1769

Owner services

Owner Welcome Letter

Welcome to Uptown Dallas Properties

As part of our ongoing efforts to serve you, we invite you to access your Owner Portal.

Please follow these steps below to gain access to your personalized information.

  • Click on this link (or paste it into your browser): https://uptowndallas.appfolio.com/oportal/users/sign_up
  • Enter your email address* and click the "Sign Up" button
  • Click the activation link in the email that you receive
  • Enter a secure password to finalize your account creation
  • For added security, you can set up two-factor authentications by going to the "Settings" page

Here is a little summary to help you get started:

Understanding how to set up and use your owner portal

https://www.appfolio.com/help/owner-portal

*once you enter your portal If you need further help, please call us at 214-414-1769

Maintenance
All tenant maintenance requests are submitted through their tenant portal and go directly to our maintenance supervisor (Andy Wilkinson).

  • You will be email copied on everything
  • Maintenance issue is determined
  • Andy contacts you to discuss the plan of action
  • You will then receive an estimated repair cost
  • Most issues can be repaired on the spot
  • If the issue is relatively minor and 100% needs to be done, we will go ahead and repair
  • Management will pay the vendor for the repair
  • Repair amount is deducted from owners monthly rent payment
Rent Payment
  • You will be entering your bank account information
  • Rent is directly deposited by the 6th of each month
  • Management fee and repair costs are deducted
  • Don’t forget all this is tax deductible
  • If the tenant(s) still has not paid by the 15th (at this time), you will still receive payment. That is our Guarantee!
Evictions
  • We cover the entire cost of evictions
  • Once payment (Our Guarantee) is made to the owner
  • Eviction process will begin
  • Management will pay for court cost
  • Management will handle the entire process at no cost to the owner
Contact us

For any questions or issues.

Owner Free Services

Free 2-Month Trial Run with Our Management Team

Free Guaranteed Rent Collection When a Tenant Does Not Pay

Rent Payment system
  • You will be entering your bank account information
  • Rent is directly deposited by the 6th of each month
  • Management fee and repair costs are deducted
  • Don’t forget; all this is tax deductible
  • If the tenant (s) still has not paid by the 15th (at this time), you will still receive payment
  • That is our Guarantee!

Free Evictions Service! ($750 Value)

We process all evictions & pay court costs
  • Once payment (guarantee) is made to the owner, the eviction process will begin
  • Management will pay for court costs
  • Management will handle the entire process at no cost to the owner

Free Utility Management

Costs associated with the transfer of all utilities $45 Value

*No more worry being stuck with a tenant’s utility bill

Free 24/365 Emergency Phone

We pay our property management software company (Appfolio) for their nighttime emergency call center. Maintenance never closes.

Free Professional Photographer to Market Your Rental ($140 Value)

Free Lease Extensions

Free Property Inspection Procedures

1 day before move-out

Property manager walks the property with the tenant and completes the itemization of security deposit form. Utilizing the move out cleaning breakdown (which tenant has signed). An amount for security deposit return will be finalized.

Any damage pictures are taken and uploaded to the owner portal.

1 day after move-out

Property Manager and maintenance inspect the property, reporting to landlord any maintenance and/or repair issues. Maintenance then estimates any make-ready cost; they and owner “decide together” a plan of action. For owner convenience; utilities transferred to UPD name when the property is vacant. Establish lawn and pool service if required

3 days before move-in

Property manager inspects the property and reports to maintenance if anything still needs to be done. Re-key is ordered, and smoke detectors & air filter are checked.

1 day before move-in

Property Manager inspects the house and takes 30+ pre-move in pictures for documentation.

Property Manager then takes rags and cleaner to wipe down the entire unit, fills all bathrooms with new toilet paper, leaves a copy of the tenant's inventory and condition form on the kitchen counter and puts the tenant’s keys in their lockbox for entry (after they have paid the rent) the day the lease begins.

Free Make Ready Procedures

Move-in’s
3 days before
  • Property manager double checks to make sure unit is 100% move-in ready
  • Checks smoke detectors batteries and verifies they are installed in all required locations
  • Property is now re-keyed
1 day before
  • Pre-move-in photos are taken for documentation
  • Wipe down entire property and furnish with new toilet paper
Move-outs
1 day before
  • Walk the unit with the tenant(s) and complete the Itemization of security deposit return
1 day after
  • Maintenance determines an estimated make-ready cost and reports it to the owner
  • Any “property damage” pictures are sent to the owner

Owner Expenses and Pricing

Management Fee

  • Each month owner will pay the broker
  • 8% gross monthly rents collected
  • Owners with more than one property, please contact us about discounts!

Leasing Fee

Fees are calculated and deducted from the first month’s rents
  • Uptown Dallas Properties to receive 40%
  • Cooperating agent procuring tenant to receive *30 – 50%

*Amount to pay procuring agent is the owner’s decision

*All fees are tax deductible

Maintenance

All tenant maintenance requests are submitted through their tenant portal
and go directly to our maintenance supervisor (Andy Wilkinson)
  • You will be “email” copied on everything
  • The maintenance issue is determined
  • Andy contacts you to discuss the plan of action
  • You will then receive an estimated repair cost
  • Most issues can be repaired on the spot
  • If the issue is relatively minor and 100% needs to be done, we will go ahead and repair
  • Management will pay the vendor for the repair
  • Repair amount is deducted from owners monthly rent payment

Owner Optional Services

Optional Services Provided to the Owner for a Fee:

Rental Qualification Guidelines

To promote equal treatment of all applicants to tenancy at a property managed by Uptown Dallas Properties, please be advised that our brokerage is required under fair housing to adhere to a standard protocol to approve or deny any application submitted. All person(s) applying to live at one of our properties must meet the following minimum requirements:

Credit Check, Criminal Background, Rental History & Income Verification

Your landlord will not give us any rental history until you give 30-day notice.

To apply for a property; please go to UptownDallasProperties.com

  • Upload a photo your driver’s license & picture of all pets
  • Pets on case by case basis with owner’s approval & $20/month pet fee
  • Aggressive breed pets, or aggressive breed mixes, are prohibited

Income must be at least 3 times the rental amount

  • Upload documentation of income at the bottom of the online application
  • Recent paycheck stubs or bank statements
  • If you are self-employed: upload last year’s tax return/last 6 months of bank statements
Income Requirements

The combined income of all applicants must equal three (3) times the amount of the gross monthly rent. A guarantee or guaranties may be used to qualify.

Credit Requirements

Applicant must show that at least 50% of all their current credit accessible accounts are in good standing. No available credit will be considered as good credit but will require at least one guarantee and/or an additional deposit may be required.

Employment History

All applicants must be able to show a minimum of six (6) months verifiable employment history with his or her current employer and/or show that applicant is currently a full-time student. Without one of the two options, a lease guarantee will be required.

Special Requirements
  • Applicants under the age of eighteen (18) will be listed as occupants only and will not be considered a leaseholder
  • Each applicant must provide a copy of his/her government issued ID and allow it to be photocopied
  • A misdemeanor or felony conviction for ANY sexual related crime will result in automatic denial of application.
  • A felony or misdemeanor conviction for any drug related crime (distribution or worse), violent crimes or crimes against persons may result in denial of application.
  • Falsification of any item pertinent to the application will result in automatic denial of application.
A Lease Guarantor must
  • Make at least 5 times the amount of the monthly rent
  • Agree to complete and submit a separate Guarantee Agreement
Occupancy Guidelines

Notwithstanding local, state or federal housing ordinances, familial status is defined by HUD as children under eighteen (18) years of age domiciled with parents or legal guardians with legal custody and/or someone who is pregnant and/or in the process of gaining legal custody (with written permission of the courts).

Total Maximum Occupancy will be as follows:

  • 1 Bedroom= 2 Tenants/Residents
  • 2 Bedroom= 3 Tenants/Residents
  • 3 Bedroom= 4 Tenants/Residents
  • 4 Bedroom= 5 Tenants/Residents
Property Deposit

Tenants are required to pay a security deposit. Please refer to the Residential Lease (Paragraph 10) to confirm this amount, as well as, other provisions in the lease upon which said security deposit is NOT refundable.

Pet Deposit

If pet(s) are an option, the pet fee can be $250 - $500 per pet, depending on that owner. Pet deposits are refundable, we want to give you incentive to take care of your home. Tenant may at no time permit, even temporarily, to have a pet or animal of any type on the property without approval, a pet agreement and a pet deposit. If Tenant fails to comply with this provision, there is an $400 initial and $40 per day fine and landlord remedies set-forth in paragraph 9 of the lease.

Contact us

For any questions or issues

Landlord Insurance

Call your insurance agent and tell them your home is now a rental

Landlord policies generally cost about 25 percent more than a standard homeowner’s policy because landlords need more protection than a typical homeowner.

Landlord policies provide property insurance coverage for any physical damage to the structure of the home caused by fire, lightning, wind, hail, ice, snow or other covered perils. It also offers coverage for any personal property you may leave on-site for maintenance or tenant use, like appliances, lawnmowers and snow blowers.

The policy also includes liability coverage; if a tenant or one of their guests gets hurt on the property, it would cover legal fees, due to injury claims, and medical expenses.

Most landlord policies provide coverage for loss of rental income in the event you are not able to rent out the property while it is being repaired or rebuilt due to damage from a covered loss. This coverage is generally provided for a specific period of time.

Uptown Dallas Properties always require Renters Insurance

As the landlord, your coverage is only on the structure itself and your financial interest in it. Your tenant’s personal possessions are not covered under your policy. In order to avoid disputes in the event of damage to the renter’s belongings, many landlords require a tenant to buy renters insurance before signing a lease.

Multi-Family License Inspection Checklist

Multi-Family License Inspection Checklist

  • Registration is up to date
  • Certificate of Occupancy (CO) is up to date
  • Weather stripping
  • Keyless deadbolts and peepholes on all doors
  • Leaks under sinks
  • Toilet flushes
  • Hot water is 110 degrees
  • Holes in walls
  • Exterior wood peeling
  • Brick cracks are filled in

*Strange, but smoke detectors are not checked

Sample Deposit Return Itemization

This itemization is provided for tenant protection. Amount of any deduction will be honestly and efficiently calculated. Below are approximate item costs upon move out. Leaving the property in the same condition as it was at move-in, allows the tenant’s deposit to be totally refunded. Tenant is not responsible for normal wear and tear. To schedule your final walk-thru, email maintenance: Tony Castro (castrotony908@gmail.com)

If the tenant does not schedule a final walkthrough; the amount of the deposit returned is at owner’s discretion.

End of lease date:

Deposit:

Pet deposit:

Tenant(s) forwarding address:

Total deductions to the security deposit $:

The deposit return (will be mailed within 30 days) in the amount of $:

Represents the balance of the security deposit you tendered under the above-referenced lease The deductions $0 exceed the security deposit tendered. Landlord hereby demands payment of the excess. In accordance with paragraph 10 of the lease, the tenant must pay the excess within 10 days after tenant receives this notice. Failure to pay the excess may expose tenant to additional cost and liability such as collections, court costs, and attorney fees.

Total Cleaning

  • 1,000 sq. ft.($250)
  • 1,000 - 1,500 ($300)
  • 1,500+ ($350)
  • Dishwasher ($40)
  • Oven/Stove ($60)
  • Refrigerator ($60)
  • Microwave ($25)
  • Tub ($80)
  • Refinish hardwood floors ($2.00 – $2.50 per sq.ft*)
  • Floor scratch repair or damage* (TBD)
  • Replace carpet ($35.00 – $45.00 per sq. yard*)

*In the event of carpet damage (stains, burn holes, pet urine); will need estimate

Wall Repairs

  • Small hole ($30 per)
  • Fist size holes ($100 per)
  • Paint walls ($75 – $125 per wall)

Other

  • Unpaid utilities
  • Unreturned keys, garage/gate door openers ($75)
  • Pet violation (TBD)

Leasing Procedure

  • Marketing on MLS, Realtor.com, Zillow, Trulia & 50 more Leasing Websites
  • No charge; Professional Photographer (25 pics) to market your rental
  • No charge to owner for evictions (wow!)
  • Process Credit Report
  • Criminal check
  • Sex offender check
  • Income verification
  • Rental history verification
  • Deposits collected
  • Rent directly deposited into owner’s bank account
  • No charge for lease renewals or extensions
  • Tenants pay rent online
  • Drafting and signing the lease
  • Tenants sign and commit to our deposit return itemization
  • Tenants sign and commit to our landlord’s rules and regulations
  • Tenants inventory and condition form
  • Verify tenants transfer utilities into their name
  • Verify each tenant has renter insurance
  • Lockbox on door and sign in yard

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